By submitting an inquiry or entering into a service agreement with Get Reel Ads (operated by Ten Ten Creative, LLC), you agree to the following terms. Please read them carefully before proceeding.
1. About Us
Get Reel Ads is a creative services brand operated by Ten Ten Creative, LLC, based in Charlotte, North Carolina. We provide UGC video ad production, AI-enhanced image ad creation, hook and script writing, and related creative services for digital advertising.
References to "we," "us," "our," or "the Company" in these Terms refer to Ten Ten Creative, LLC. References to "you" or "client" refer to the individual or business engaging our services.
2. Inquiries and Proposals
Submitting the contact form on this website does not constitute a binding agreement or guarantee of services. It is an expression of interest only. A formal agreement begins only when both parties have signed a written contract.
We reserve the right to decline any inquiry at our discretion.
3. Service Agreements
All projects are governed by a separate written contract signed by both parties. That contract will outline the specific scope of work, deliverables, timelines, payment schedule, and revision terms for your project.
In the event of any conflict between these Terms and a signed project contract, the project contract takes precedence.
4. Payment Terms
Payment terms are established in your individual project contract. Generally:
- A deposit is required before production begins
- Final payment is due before delivery of final assets
- Late payments may result in paused production or withheld deliverables
- All fees are in US dollars
We do not collect payment information through this website. Payment instructions will be provided in your contract.
5. Deliverables and Revisions
The number of revision rounds included in your project is specified in your contract. Additional revisions beyond the contracted amount may be billed at an hourly rate.
Final deliverables will be provided in formats agreed upon in the contract. We are not responsible for platform-specific technical issues after delivery.
6. Client Responsibilities
To ensure timely delivery, you agree to:
- Provide accurate and complete brief information in a timely manner
- Respond to review requests and feedback prompts within agreed timeframes
- Ensure you have rights to any materials, logos, footage, or assets you provide to us
- Not use our deliverables for purposes outside the scope agreed in your contract
Delays caused by late client feedback or missing materials may affect delivery timelines and are not the responsibility of Ten Ten Creative, LLC.
7. Intellectual Property and Usage Rights
Upon receipt of full payment, you are granted a license to use the delivered creative assets for paid media advertising as specified in your contract.
Unless explicitly stated otherwise in writing:
- Raw footage and source files remain the property of Ten Ten Creative, LLC unless the Content Bank package (which includes raw footage) has been purchased
- Usage rights are limited to the platforms and duration specified in your contract
- We retain the right to display completed work in our portfolio and case studies unless you request otherwise in writing
8. Confidentiality
We treat all client information, brand strategy details, and unreleased creative materials as confidential. We will not share your project details with third parties without your consent, except as required to fulfill the services (e.g., sharing a brief with a contracted creator).
If your project requires a formal NDA, please request one before sharing sensitive information.
9. Results and Guarantees
We bring significant experience and expertise to every project and are committed to delivering high-quality creative work. However, we cannot guarantee specific advertising results, including but not limited to click-through rates, return on ad spend, cost per acquisition, or revenue outcomes.
Ad performance depends on many factors outside our control, including your ad targeting, budget, offer, landing page, and platform algorithm changes.
10. Cancellation
Cancellation terms are outlined in your individual project contract. Generally, deposits are non-refundable once production has begun. If you cancel a project mid-production, you may be invoiced for work completed to that point.
11. Limitation of Liability
To the fullest extent permitted by law, Ten Ten Creative, LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or this website. Our total liability in any matter related to our services shall not exceed the amount paid by you for the specific project in question.
12. Governing Law
These Terms and any disputes arising from our services shall be governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal proceedings shall take place in Mecklenburg County, North Carolina.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. Your individual project contract, once signed, is not affected by subsequent changes to these Terms.
14. Contact Us
If you have any questions about these Terms, please reach out:
- Email: Sean@getreelads.com
- Business: Ten Ten Creative, LLC
- Location: Charlotte, NC